Terms of service

Welcome to Noena.

The terms “we”, “us” and “our” refer to Noena, operated by Saulius Pranaitis.

Noena operates this online store and website, including all related information, content, features, tools, products, and services, in order to provide customers with a curated online shopping experience.

Noena is powered by Shopify, which enables us to provide our online store and services to you.

These Terms of Service, together with any policies referenced on our website, describe your rights and responsibilities when you use our website, purchase our products, or interact with our services.

By visiting, browsing, using, or purchasing from our store, you agree to be bound by these Terms of Service, our Privacy Policy, Refund Policy, Shipping Policy, and other policies published on our website.

If you do not agree to these Terms, you should not use or access our website.

Section 1 — Access and Account

By using this website, you confirm that you are at least the age of majority in your state, province, or country of residence.

To place an order, you may be asked to provide certain information, including your name, email address, billing address, shipping address, and payment information.

You agree that all information you provide is accurate, complete, and current.

You are responsible for maintaining the confidentiality of your account details and for all activities that occur under your account.

Section 2 — Our Products

We make reasonable efforts to display our products accurately, including product colors, images, sizes, descriptions, and details.

However, actual product colors and appearance may vary slightly depending on your screen, device settings, lighting, and photography.

Product descriptions, availability, prices, and promotions may change at any time without notice.

We reserve the right to discontinue any product at any time.

Section 3 — Orders

When you place an order, you are making an offer to purchase the selected products.

We reserve the right to accept, decline, cancel, or limit any order at our discretion, including due to product availability, suspected fraud, pricing errors, shipping restrictions, or incorrect customer information.

Your order is not accepted until it has been confirmed by us. We must receive and process your payment before your order is accepted.

Please review your order carefully before submitting it. Once an order has been placed, we may not be able to cancel or modify it.

Returns and refunds are handled according to our Refund Policy.

Section 4 — Prices and Billing

Prices, discounts, and promotions are subject to change without notice.

The price charged for a product will be the price shown at checkout at the time your order is placed.

Unless otherwise stated, prices may not include shipping costs, taxes, customs duties, import charges, or other fees that may apply.

Any applicable charges will be shown at checkout where possible.

You agree to provide current, complete, and accurate billing and payment information for all purchases.

Section 5 — Shipping and Delivery

Shipping and delivery are handled according to our Shipping Policy.

Delivery times are estimates only and are not guaranteed.

We are not responsible for delays caused by shipping carriers, customs processing, weather, holidays, incorrect shipping information, or events outside our control.

Once an order has been handed to the shipping carrier, delivery is handled by the carrier.

If your package is delayed, lost, or marked as delivered but not received, please contact us so we can help investigate the issue.

Section 6 — Returns and Refunds

Returns and refunds are handled according to our Refund Policy.

We do not offer exchanges unless specifically stated in our Refund Policy.

Returned items must meet the conditions stated in our Refund Policy to qualify for a refund.

Section 7 — Intellectual Property

All content on this website, including text, product images, graphics, logos, branding, design, layout, and other materials, is owned by Noena, its suppliers, licensors, or relevant third parties.

You may not copy, reproduce, distribute, modify, publish, sell, or use any content from this website without prior written permission.

All trademarks, logos, and brand names remain the property of their respective owners.

Section 8 — Optional Tools and Third-Party Services

We may provide access to third-party tools or services that we do not control or monitor.

You acknowledge that such tools and services are provided “as is” and “as available” without warranties of any kind.

Your use of third-party tools is at your own risk.

Section 9 — Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the content, accuracy, policies, products, or services of third-party websites.

You should review third-party policies before using their services or making purchases from them.

Section 10 — Relationship with Shopify

Noena is powered by Shopify, which provides the platform that allows us to sell products and services to you.

However, any purchase you make through our store is made directly with Noena.

Shopify is not responsible for any aspect of your purchase, including products, delivery, refunds, damage, or loss.

Section 11 — Privacy Policy

Your personal information is handled according to our Privacy Policy.

Because our store is hosted by Shopify, certain personal information may also be processed by Shopify in order to provide and improve the services used by our store.

Section 12 — Feedback, Reviews, and User Content

If you submit feedback, reviews, photos, comments, suggestions, or other content to us, you grant us permission to use, reproduce, publish, display, and share that content for business, marketing, and service improvement purposes.

You confirm that your content does not violate the rights of any third party and does not contain unlawful, abusive, misleading, or harmful material.

We reserve the right to remove or edit content that we consider inappropriate, unlawful, misleading, or harmful.

Section 13 — Errors, Inaccuracies, and Omissions

Occasionally, information on our website may contain errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, delivery times, or availability.

We reserve the right to correct errors, update information, cancel orders, or change product details at any time without prior notice, including after an order has been submitted.

Section 14 — Prohibited Uses

You may not use our website or services:

For unlawful purposes
To violate any laws or regulations
To infringe our intellectual property rights or the rights of others
To submit false, misleading, abusive, or harmful information
To upload viruses, malware, or harmful code
To interfere with the security or operation of the website
To scrape, copy, extract, or misuse website content
To spam, phish, or impersonate another person or entity
To use automated tools in a way that harms, overloads, or disrupts the website

We reserve the right to suspend or terminate access to our website if we believe these Terms have been violated.

Section 15 — Termination

We may terminate or suspend your access to our website or services at any time if we believe you have violated these Terms.

You remain responsible for any amounts due up to the date of termination.

Section 16 — Disclaimer of Warranties

Our website and products are provided on an “as is” and “as available” basis, except where expressly stated otherwise.

We do not guarantee that the website will be uninterrupted, secure, error-free, or always available.

To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, durability, and non-infringement.

This does not affect any mandatory consumer rights that may apply under applicable law.

Section 17 — Limitation of Liability

To the fullest extent permitted by law, Noena and its partners, service providers, suppliers, affiliates, and licensors shall not be liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of revenue, loss of data, replacement costs, or similar damages arising from your use of our website, products, or services.

Nothing in these Terms excludes liability where such exclusion is not permitted by law.

Section 18 — Indemnification

You agree to indemnify and hold harmless Noena, Shopify, and our partners, service providers, suppliers, affiliates, and licensors from any claims, damages, losses, liabilities, or expenses arising from your breach of these Terms, your misuse of the website, or your violation of any law or third-party rights.

Section 19 — Severability

If any part of these Terms is found to be unlawful, void, or unenforceable, that part will be enforced to the fullest extent permitted by law or removed from these Terms.

The remaining sections will continue to apply.

Section 20 — Waiver and Entire Agreement

Our failure to enforce any part of these Terms does not waive our right to enforce it later.

These Terms, together with our posted policies, form the entire agreement between you and Noena regarding your use of our website and services.

Section 21 — Assignment

You may not transfer or assign your rights or obligations under these Terms without our prior written consent.

We may transfer or assign our rights and obligations under these Terms where necessary for business operations, legal compliance, or business transfer.

Section 22 — Governing Law

These Terms of Service and any separate agreements between you and Noena shall be governed by the laws of Switzerland, subject to any mandatory consumer protection laws that may apply in your country or place of residence.

For consumer contracts, any mandatory legal rights regarding jurisdiction remain unaffected.